Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of winkey drop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://winkeydrop.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adorable and pleasant blanket!
Soft, beautiful, and just what was needed.
Incredibly soft and well-received by my pet.
The blanket is delightfully soft and comfortable.
Matches the description well, fast shipping. Highly recommend.
Cute and well-sized blanket, very pleased with it.
Wonderfully soft, beautifully made, and the ideal size for puppies or as a cover.
It's quite thin but matches the image perfectly, very soft to the touch and well-priced.
Impressed by the good quality and super-fast delivery of the blanket.
Bought for my small dog's surgery recovery, it's soft and large with vivid colors.
Smaller than expected, yet still cute and effectively keeps my pet warm.
The blanket is a bit thin but very soft, and my cat is quite fond of it. Arrived promptly.
Extremely pleased with the product. Both colors I ordered arrived quickly and look great.
My cats are enjoying the warmth and vibrant colors of the blanket. Highly recommend for its quality and size.
Gifted it to our neighbor's dog, Duke, for Christmas. It's super soft with adorable paw prints, perfect for snuggling.
Exactly as described, irresistibly soft, and my cat loves it.
The blanket is wonderfully warm, just as advertised.
Thrilled with the incredibly soft blanket and grateful to the seller for the quick delivery. My pets adore it!
Absolutely thrilled with this purchase! The charming paw print design adds a lovely touch to my home, and my dog can't seem to get enough of its comfy warmth. It's durable, easy to clean, and perfect for cuddle time. Highly recommend!
Ever since I introduced the Deluxe Dog Paw Blanket to my pup, she's been more relaxed and anxiety-free. The plush material is just like a mother's fur, offering her a spot of warmth and comfort. It's heartwarming to see her so content.
This blanket is a game-changer! Not only does it keep my furry friend cozy, but it also protects my furniture from pet hair. The quality is top-notch, and it's so easy to keep clean. A definite must-have for any pet owner.
I love how versatile and travel-friendly this blanket is! Whether we're on the road or at home, my little terrier finds comfort and security in its familiar softness. The different sizes and colors offered are perfect for finding just the right fit for my pet.
It has become my dog's new favorite spot! It's incredibly soft and warm, and the paw print design is just too cute. It's like he knows it's made just for him, snuggling in for hours. Plus, washing it is a breeze!