Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of winkey drop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://winkeydrop.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
2XL fits my Jack Russell well, with precise measurements.
The jacket looks and feels warm, though it's been too hot to try on yet.
Everything is satisfactory with the purchase.
This Dog Vest is exactly what I was looking for.
Medium size fits my 10 pound Yorkie perfectly.
Very satisfied with the product's quality and fit.
Perfect fit for my 1.5kg Spitz, warm and soft for the season.
Excellent suit for my Jack Russell weighing 10kg. Size 2XL is a good fit.
Size XL is just right for my small 5kg Bichon. Thanks!
XXL is perfect for my standard 9kg dachshund, especially in the chest area.
The jacket fits my dog as if tailor-made.
Fits my 25kg Stafford perfectly, well-made and true to the description.
The jacket is a perfect fit for my Cavalier puppy in size M.
Fits my dog wonderfully, snug and comfortable.
Perfect fit for my 12kg dog. We're extremely satisfied with the XXXL size!
The vest is not only warm but also made with excellent quality materials.
Ideal for my 20kg dog, providing warmth and comfort.
Arrived swiftly with superb quality and even stitching throughout.
A great jacket for my small dog, slightly loose in the belly but overall a good fit. Delivery was prompt and I appreciate the seller's service.
The jacket arrived quickly and fits well. I highly recommend it for its quality.
This suit is of very high quality and I'm pleased with the purchase.
It's exactly as shown in the picture, meeting all expectations.
The vest is fantastic with top-notch quality. It fits my French Bulldog's wide shoulders nicely.